Card Alarm service

WHAT IS CARD ALARM?

Card Alarm is a notification service via SMS text messages about transactions made using the card and available balance after a transaction has been completed.

Only a few seconds after the transaction, the Card Alarm service user receives an SMS message with information about the outcome of the transaction (approved, rejected, cancelled), transaction amount and currency, location where the transaction was made and the remaining balance.

WHY IS CARD ALARM SERVICE IMPORTANT?

Card Alarm service allows you to be informed via SMS message about available balance in the account to which the card is "linked" after each transaction. In addition, Card Alarm service increases the level of security of card use, and the possibility of unauthorized use of the card or card data is reduced to a minimum. As a Card Alarm service user, you receive SMS notifications about unauthorized attempts to use the card or card data, which allows you to be notified within a few seconds of any attempt at their unauthorized use and immediately block the card by calling the Postal Savings Bank Contact Center at +381 11 2020292 and thus prevent its further unauthorized use. Card Alarm service is available for all types of payment cards issued by Postal Savings Bank. The service can be activated at the Bank counter or by sending an SMS message.

REGISTER FOR CARD ALARM SERVICE BY SENDING AN SMS MESSAGE

You can register for Card Alarm service by sending an SMS message to number 4640 from the mobile phone number to which you wish to receive messages about the card use. Both the primary cardholder and authorized (additional) cardholder can register in this way.

As a primary cardholder, you can opt to receive SMS messages about transactions made with your card or additional cards. Additional cardholder can only receive SMS notifications about transactions made with his/her card.

The content of the registration SMS message is as follows:
The message begins with the letters PCA, followed by a space, card type identifier, space, the last four digits of the card number, space, primary cardholder's unique ID number (personal ID number printed on the ID card), space, type of message information

Additional explanations of the content of the Card Alarm registration SMS message:
PCA – Registration for Card Alarm service, Card type identifier:
MM for Maestro card,
MS for MasterCard Standard card,
MG for Master Gold card,
VE for Visa card linked to RSD current account/RSD Visa Internet card,
VD for Visa card linked to foreign currency current account/foreign currency Visa Internet card,
DC for DinaCard credit card,
VK for Visa Classic credit card,
PC for Post Card,
VP for Visa Business,
DM for Debit MasterCard contactless card.

TYPE OF MESSAGE INFORMATION - This information is optional and can have a value of 01, 10 or 11;
It can be entered only for registration of primary card, if the primary cardholder wishes to receive SMS notifications about transactions made with additional card(s);
Value 01 means that the primary cardholder registers to receive only SMS notifications about transactions made with additional card(s);
Value 10 means that the primary cardholder registers to receive SMS notifications about transactions made with his/her (primary) card;
Value 11 means that the primary cardholder registers to receive SMS notifications about transactions made with the primary card and transactions made with additional card(s);
If this information is not entered during registration, the primary cardholder will receive only SMS notifications about transactions made with his/her (primary) card.

REGISTER FOR CARD ALARM SERVICE AT THE BANK COUNTER

You can register for the Card Alarm service at the Bank counter by simply filling out the Request for activation/cancellation of the Card Alarm service form. The request can be submitted in this way only by the primary cardholder with the following options:

only for his/her own card;
only for additional card;
for his/her own card and for one or more additional cards.

As a primary cardholder, you can opt to receive SMS notifications on your phone about transactions made with your card and/or additional cards, while for the user of an additional card, you can request that SMS notifications be sent to his/her phone about transactions made with his/her card.

When the card is reissued, the Card Alarm service is transferred to the reissued card.

NOTE:If the mobile phone number of the additional card user is not registered with the Bank, the requested service will not be provided to that user. In order for the requested service to be activated, the additional card user must register his/her mobile phone number and provide the name of the mobile service provider in person at the bank counter.

CHANGE OF DATA REGISTERED FOR CARD ALARM SERVICE

If you wish to change the phone number to which Card Alarm SMS messages are sent, to report a change of the phone service provider or change the type of SMS message information, all you need to do is fill out a Request for activation/cancellation of the Card Alarm service at the Bank counter.

NOTE: If the mobile phone number of the additional card user is not registered with the Bank, the requested service will not be provided to the additional card user.

You may also request change of data registered for the Card Alarm service by sending an SMS to 4640.

You can change the phone number for the Card Alarm service by sending the same message as for the Registration, from the mobile phone to which you wish to receive notifications in the future. In that case, the mobile phone number from which you send the registration request will be used for all cards which are registered for the Card Alarm service.

If you wish to change the type of SMS messages information, all you need to do is send a registration message with the value designating the type of information you wish to receive:

to receive only SMS messages about transactions made with additional card(s) - 01;
to receive only SMS messages about transactions made with the primary card - 10;
to receive SMS messages about transactions made with the primary card and transactions made with additional card(s) - 11;

CANCELLATION OF THE CARD ALARM SERVICE

If you wish to cancel the Card Alarm service, you need to fill in the Request for activation/cancellation of the Card Alarm service at the Bank counter.
You also have the option to request the cancellation of the service by sending an SMS message to 4640 as follows:
The message begins with the letters UCA, followed by a space, card type identifier, space, the last four digits of the card number, space, primary cardholder's unique ID number (personal ID number printed on the ID card).

PRICE OF SMS MESSAGE FOR REGISTRATION/CANCELLATION/CHANGE

The price of an SMS message for registering/cancelling/changing the service (including taxes), which is charged by the mobile service provider from the account linked to the card for which the SMS message was sent, currently amounts to:

Yettel RSD 9.60
mt:s RSD 8.64
А1 RSD 9.48

CARD ALARM SERVICE FEE

SMS messages are charged in accordance with the Bank's valid Tariff of Fees. The fee is calculated once a month, on the last day of the month, for each card separately. The calculated fee is collected from the account to which the card is "linked" (for example: credit account of the MasterCard Standard card is debited for Card Alarm notifications related to transactions made with a MasterCard Standard card; dedicated account of the Visa Internet card is debited for Card Alarm notifications related to transactions made with a Visa Internet card; user's current account is debited for Card Alarm notifications related to transactions made with a Visa card, etc.).

CARD ALARM